{ Frequently Asked Questions }

What is an OhGoodyGoody!® gift certificate?

OhGoodyGoody!® is a local gift certificate you can order online. You can self-print, email or have us mail your OhGoodyGoody!® gift certificate.

What are Goody Bucks?

Goody Bucks are like cash and are used at check out to purchase an OhGoodyGoody!® gift certificate for a specific business.

Why would I use OhGoodyGoody!® ?

Placing a gift certificate order by phone with a small business requires you to give your credit card information over the phone to an unknown employee, having them mail your receipt and your gift, and/or wondering if the recipient ever received your gift and special message. This takes a number of days to reach the recipient with a number of unfamiliar people handling your credit card and other personal information.  Placing your order through OhGoodyGoody!® not only supports local businesses online but also keeps your personal information secure AND you can have an instant gift to print or email with a receipt in hand.

Gift Certificate and Goody Bucks Sending Questions:

How do I send a gift?

Search for a business. Choose a business. Fill in the details. Get started now at send an OhGoodyGoody!® gift certificate. Or send Goody Bucks.

How does the gift get delivered?

You can self-print, email or have us mail it to the recipient. There is a small charge to have it printed and mailed in a vellum envelope and placed in a festive mailing envelope.

How do printable gifts work?

Choose the “Self Print” option while ordering and you will be prompted to “Print it now!” after your payment is processed. 

Is there a fee?

There are no fees for email or self-print certificates. If you choose to have us mail your gift, there will be a small charge for processing and packaging.

How do you keep my credit card information safe?

We do not store any credit card data on our server. When you check out and pay for your gift, you will notice https://www.ohgoodygoody.com in your browser window.  The “s” means that all web traffic between your web browser and OhGoodyGoody.com uses the Secure Sockets Layer (SSL) – in other words it is encrypted. SSL creates an encrypted connection between OhGoodyGoody.com and your own web browser allowing for private information to be transmitted without the problems of eavesdropping, data tampering, or message forgery.

How will OhGoodyGoody’s charge appear on my credit card statement?

Payments made to OhGoodyGoody.com will appear as from OhGoodyGoody!®, LLC.

What does the recipient’s gift look like?

See a sample gift certificate or Goody Bucks.

I live outside the USA. Can I use OhGoodyGoody!® ?

That is the beauty of OhGoodyGoody!® and the World Wide Web!  You may purchase and send a local gift from anywhere in the world. The specific business must be a member of OhGoodyGoody!® so if they are not on our list, give us a call and we will invite them to join us just because you asked!

I’m not sure my gift made it to my recipient’s inbox. What do I do?

Email or call us. We’ll investigate to make sure it got to them.

How do I track my order?

To track your order, go to My Account and login with your username and password (this is what you set up after your first order).  Click on View Your Orders, click on the order number, then click on the certificate serial number for all of the information on that particular gift certificate.

What do I do if I made a mistake when ordering?

You are able to update the recipient’s name and your personal message after you’ve purchased your gift certificate. Just login to your account, click on View Your Orders, click on the Order Number, and edit those fields. If there is something else you need to change, please contact customer service.

Can I buy gifts in bulk?

The Bulk Ordering system was created for corporate clients of OhGoodyGoody!® in an effort to make purchasing a large number of gifts easier for these clients. These privileges are not offered to general OhGoodyGoody!® customers. It’s a great idea for buying corporate gifts or multiple gifts in a hurry. If you are interested in learning more about bulk ordering, please contact us.

My gift has expired. Can I extend it?

Gifts expire one year from date of issue unless otherwise required by law. Find my state’s law.

My previous purchases are not showing in my account, how can I see them?

Contact us by phone or email to inquire about purchases not listed in your account. 

Gift Certificate and Goody Bucks Redeeming Questions:

I received an OhGoodyGoody!® gift certificate. How do I redeem it?

Print your gift certificate, take it with you to the merchant location listed and use it just like cash to pay your bill.

I received some Goody Bucks. How do I redeem them?

Your Goody Bucks are the same as cash. Visit www.OhGoodyGoody.com, choose any OhGoodyGoody!® gift certificate, add it to your cart, check out and enter your Goody Bucks code when asked. 

What if I can’t find a denomination that matches my Goody Bucks value?

Your Goody Bucks are the same as cash. If you have $55 in Goody Bucks and wish to purchase a gift certificate for $75, during check out you will be asked for your credit card information to cover the difference. Correspondingly, if you purchase a $50 gift certificate, you will still have $5 remaining in Goody Bucks to use towards another purchase.

Do I have to pay shipping when I redeem my Goody Bucks?

If you choose to self-print or email your gift certificate, there are no shipping costs. If you would like us to mail a paper copy, there will be a small charge for processing and packaging (the charge corresponds to the number of gift certificates you are having mailed).

What if the recipient does not receive their gift?

If your order was delivered via email:
A variety of reasons can prevent a recipient from being able to receive an email from OhGoodyGoody.com and others. Most common reasons include:

  • Recipient’s Internet security setting is very high (sender is not on the safe list)
  • Recipient’s firewall blocks the email
  • Recipient’s email inbox has exceeded it’s size limit
  • Invalid email address

Please see if any of these reasons may have caused the email to not be received. Then notify us if you or your recipient did not receive their mailed or emailed gift. We will promptly investigate and may cancel and replace any non-received shipment in which a full balance remains on the gift certificate, provided that OhGoodyGoody!® is notified within 14 days of the shipment date.

If your gift was mailed, contact us and we will investigate. 

What do I do if my gift certificate is lost or stolen?

OhGoodyGoody!® is not responsible for lost or stolen Gift Certificates. 

Is it safe to provide you with my bank account information?

We do not store any credit card data on our server. When you check out and pay for your gift, you will notice https://www.ohgoodygoody.com in your browser window.  The “s” means that all web traffic between your web browser and OhGoodyGoody.com uses the Secure Sockets Layer (SSL) – in other words it is encrypted. SSL creates an encrypted connection between OhGoodyGoody.com and your own web browser allowing for private information to be transmitted without the problems of eavesdropping, data tampering, or message forgery.

How does the business get the money?

As soon as your gift is sent to you, the business is notified and receives the money.

Do I have to use the full Goody Bucks amount at one time?

No, you can use as much or as little of the Goody Bucks as you’d like. Any remaining balance after all the Goody Bucks have been used is to be paid in full by the purchaser using a credit card. 

Can I use my Goody Bucks at a merchant’s physical location or on their website?

No. Goody Bucks are redeemable only online at the OhGoodyGoody.com website. Use your Goody Bucks like cash while checking out, then you will receive your specific merchant gift certificate to then take into their store or use on their own website depending on the merchant. 

I’ve got a question!

Contact us 

What if I am on my smart phone and want to print my certificate later?

While ordering your gift, choose “Email Me A Copy” for printing at your convenience.

What is the delivery time for my certificate?

Mailed certificates will be delivered by USPS within 2-8 days to most locations in the USA.

Are there restrictions on when OhGoodyGoody!® gift certificates can be used?

OhGoodyGoody.com gift certificates can be used any day during regular business hours. There are no blackout dates or restrictions on purchases (including sale prices or daily specials) at any OhGoodyGoody!® merchant.